Travel China Planner

Ctrip.com has made a public apology to the consumer named Liang for selling him a fake insurance policy.

In late 2008, Liang found that the two sets of CNY20 accident insurance he purchased from Ctrip.com along with two air tickets for a flight scheduled to fly from Sanya to Kunming were invalid.

It is understood that Ctrip.com received a confirmation on February 20 from Ping An Insurance Company — which was supposed to be the provider of the insurance policies — that the two sets of insurance were indeed fake ones and the company says it found out that it was a staff member of Sanya Chenlong, a partner of Ctrip.com, who provided the counterfeit insurance to Liang. Ctrip.com says it has terminated its agreement with Sanya Chenlong.

Reservation, Booking