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Terms & Conditions

Please read carefully the terms and conditions before you (the Customer) make reservation and purchase tours and tour-related products listed on TravelChinaPlanner.com for fully understanding your right and responsibility and Travel China Planner's right and responsibility. By becoming a customer of TravelChinaPlanner.com, you agree that you have read, understood, and agreed with the following "Terms and Conditions", and irrevocable consent to be bound by all said "Terms and Conditions", including any updates thereto. Travel China Planner has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.

Your Eligibility

You must be an individual, 18 years of age or older. If you are under 18, you may use TravelChinaPlanner.com only with involvement of a parent or legal guardian.

Your Responsibility

Before making a reservation, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Pricing and its notice, Tour Itinerary, Package Includes, Package Excludes, Cancellation and Refund Policy, Terms and Conditions, Special Note, etc.. And you herein state that you have read and fully understood the content of all fine print and will waive the right to dispute against any part of it after your purchase.

Reservation Process and E-Ticket

1. You will receive a Receipt of Reservation by email after submitting your reservation.
2. You will receive a confirmation email from us within one to two business days of submitting your reservation.
3. Contact information for local tour operator will be included on E-Ticket for your convenience and reconfirmation purpose. An E-Ticket will be sent to you via email two or three days or even sooner before your departure date providing you with all detailed information about your tour.
4. Please remember E-Ticket is your proof of purchase and print your E-Ticket and present it with your valid photo ID on the day of your activity to your tour guide.


Privacy and Data Collection

TravelChinaPlanner.com collects information from our users at several different points on our website in order to process reservations and better serve you with pertinent information.TravelChinaPlanner.com the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. Your user name and password is to remain confidential and you should not share this information with anyone.
Travel China Planner’s Privacy and Security Policy is part of this Agreement, and you agree that use of data as described in the Privacy and Security Policy is not an actionable breach of your privacy or publicity rights. Travel China Planner's information practices are further described in its Privacy and Security Policy.


Travel Insurance

Travel China Planner strongly recommend our customers to acquire insurance on medical, trip cancellation, and baggage, etc.

Tour Amendments and Cancellation

Travel China Planner reserves the right to change the terms, conditions, and notices under which this website is offered to ensure safe and secure tours, we reserve the right to make amendments including altering, postponing and canceling tours due to weather, transportation, riot and many other uncontrollable reasons under very rare and special circumstances. However, we will try our best to make sure all the tour arrangements will be the same as planned.

Language

You have the responsibility to inform us of your language needs when you book the tour online. Tours are escorted by professional English tour guide and/or driver guides. In order to meet the language needs of the majority of passengers on a tour coach, tours and/or languages may be combined to enable operation of the tours.

Passports and Visas


You should strictly abide by the laws and regulations promulgated by the government of the visiting country, including but not limited to immigration and Customs Laws and Regulations. Travel China Planner will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country. You are responsible for obtaining any travel documents and/or verifying entry requirements necessary for each country of travel and/or transit on your selected tour itinerary. Entry laws differ with respect to travelers’ citizenship.

Pricing and Cancellation and Refund Policy

All prices are subject to confirmation. Prices may vary due to availability. For example, prices may increase during holidays. Further details about Travel China Planner’s cancellation and refund practices are described in Cancellation and Refund Policy.TravelChinaPlanner’s Cancellation and Refund Policy is part of this Agreement, and you agree that you have read and have agreed to all its content before making online reservation.

Chargeback

You agree that Travel China Planner does business electronically by email, so email is accepted as the form of delivery of the services provided by Travel China Planner.

You are not ordering tickets to be delivered in person or by mail, so you agree to accept email as the form of delivery and instructs Discover, MasterCard, VISA, American Express and banks that issue credit cards that email delivery constitutes delivery of services in this transaction. You hereby waive any objection you may have to Travel China Planner’s use of electronic records with MasterCard, Discover, VISA, American Express or banks that issued credit cards should it be necessary for Travel China Planner to respond to a chargeback. You agree not to dispute a credit card charge on the basis of services not rendered if Travel China Planner can prove that the E-Ticket was sent by email (by providing electronic proof that the E-Ticket was sent at a specific date and time as recorded by Travel China Planner's computer system); by mail (by providing a signed statement by the person who deposited the E-Ticket in the China Postal Service), by fax (by providing a copy of the transmission record showing the fax was successfully sent to the fax number provided). This includes filing chargeback claiming fraud if you claim the name of Travel China Planner was not recognized by you. In the event you file an improper chargeback (as determined solely by Travel China Planner). You agree to pay the full amount of the credit card charges plus a $100 chargeback fee. In the event you file a chargeback improperly, you agree to provide a written statement to the credit card company confirming the charge is correct and should be paid and agree to send a faxed copy of this letter to Travel China Planner.

In the event legal action is necessary for by Travel China Planner to collect money taken away from Travel China Planner through a chargeback or to collect the Chargeback fee, you agree to pay Travel China Planner’s legal expenses if Travel China Planner wins the lawsuit.

Disclaimer and Limitation of Liability

TRAVELCHINAPLANNER USES REASONABLE EFFORTS TO INCLUDE COMPLETE, ACCURATE AND CURRENT INFORMATION. HOWEVER, WE DO NOT WARRANT THAT THE CONTENT HEREIN IS COMPLETE, ACCURATE, CURRENT, OR FREE OF TECHNICAL OR TYPOGRAPHICAL ERRORS. WE RESERVE THE RIGHT TO MAKE CHANGES AND UPDATES TO ANY INFORMATION CONTAINED WITHIN THIS SITE WITHOUT PRIOR NOTICE.ACCESS TO, AND USE OF, THIS WEBSITE AND THE CONTENT THEREOF IS AT THE RISK OF THE USER. IT IS THE USER'S RESPONSIBILITY TO VERIFY ANY INFORMATION BEFORE RELYING ON IT. IT IS UP TO YOU TO TAKE PRECAUTIONS TO ENSURE THAT WHATEVER YOU SELECT FOR YOUR USE IS FREE OF SUCH ITEMS AS VIRUSES, BUGS, WORMS, CANCELBOTS, TROJAN HORSES AND OTHER ITEMS OF A HARMFUL OR DESTRUCTIVE NATURE. IN CERTAIN INSTANCES WE HAVE PROVIDED LINKS TO OTHER WEB SITES SOLELY FOR YOUR CONVENIENCE. THESE SITES ARE NOT MAINTAINED OR CONTROLLED BY TRAVELCHINAPLANNER, AND WE ARE NOT RESPONSIBLE FOR THEIR CONTENT.

General

This agreement is governed by the laws of the People's Republic of China.
Travel China Planner's performance of this agreement is subject to existing laws and legal process. Travel China Planner's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by Travel China Planner with respect to such use.


If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and Travel China Planner, Inc. with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Travel China Planner with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

Separate terms and conditions will apply to your reservation and purchase of travel-related products and services that you select. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability of fares, products, or services. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.

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